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Order Info

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Minimum Order

   There is no minimum order.

Shipping

   Shipping is via USPS Priority unless otherwise noted.

Shopping Cart Problem

   If you are having trouble getting your order to go thru you may need to adjust the settings on your browser. Check your security settings in your browser and set it to Accept Cookies from Paypal.com. This cookie from Paypal allows their system to make sure your payment connection is secure. No other cookies are needed.

   All shopping cart security is done by the Paypal credit card system.

   Make sure to refresh your browser to erase any cache settings so that you get the latest page updates.

Payment

   Visa, Mastercard, Discover & American Express credit card payments go thru Paypal.com secure credit card system. If you are using a credit card please read the "Ordering Info" page first to make sure your browser is properly set for online forms.

  ** Guitar Nucleus is not supplied with credit card numbers and account info. This is handled by the Paypal system.

  If you do not wish to pay by credit card we accept Money Orders, Cashiers Checks, Business checks & Personal Checks via mail. Use our Mail Order Form to order by mail. Please do not send cash thru the mail.

  NOTE : Personal or Business checks will have to clear the bank before order is shipped.

Phone Orders

   At present phone orders are not accepted.

Returns

   Return requests must be made within 14 days of receipt of items. No returns will be accepted without a Return Authorization issued in advance. Return requests should be made using the Contact Form and must include name, date of purchase, receipt # and reason for return.

  ** Any parts with evidence of usage or alteration are non returnable.
  ** Opened packages are subject to a service charge.
  ** Shipping charges are non-refundable
  ** Exchanges will require additional postage.
  ** All refunds will be credited to the original account.
  ** No cash refunds will be issued.
  ** All Refunds will be subject to possible restocking fee.
  ** All Refunds will be issued at the discretion of Guitar Nucleus LLC



Support / Resources

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